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FHSS Computing

How to use your Email

How can I avoid and deal with Spam Emails?

If you aren't certain whether an email is spam:

NEVER open attachments
NEVER click links
NEVER enter passwords

Doing these on an email from a hacker could potentially ruin your computer or compromise your accounts. Be vigilant with your emails, and only interact with emails you trust.

How do I know if an email is trustworthy?

  • Look at the "FROM:" line of the email. Do you know the person it came from?
  • If the email has attachments, are they supposed to be sending you something?
  • If you're not sure, call them and ask. It's better to be safe than sorry.

As a general rule: Don't give out Username, SSN, Passwords, or personal information in an email.

HELP! I accidentally clicked a link or opened a file in a spam email!

  1. Call us! We will run some virus scans on your computer.
  2. Change your MyBYU password.
  3. If you use the same password on more than one website, consider changing it.

It's a crazy world out there, so let's all practice safe emailing! The University tries to filter most spam emails out, but they can't catch everything. Be aware of what you read and what you click on.

How do I access email on my phone?

You can download and login to Outlook for your smartphone.

Get Outlook on the Google Play Store

Get Outlook on the Apple App Store

If you need access on another computer, remember you can always access your mail from http://mail.byu.edu/
Don't forget to sign out when you're done.

I'm missing some emails. Where are they?

If you're missing emails, they may have been blocked by the university email filtering system.

You can check which emails have been filtered at emailfilter.byu.edu
This site will allow you to accept or reject the various filtered emails.

If you need help finding a missing email, call 2-4000 and they can release filtered emails. You're also welcome to call us and we'll do what we can to help you.

Useful Resources

BYU Email:
https://microsoft.byu.edu/email.byu.edu
BYU email filtering system:
https://microsoft.byu.edu/new-email-filtering-system
Requesting a new BYU Mailbox:
https://support.byu.edu/it?id=sc_cat_item&table=sc_cat_item&sys_id=4eb9b6be1b62b910319b7592cd4bcb10&searchTerm=Request%20a%20new%20shared,%20service,%20or%20resource%20account%20mailbox

Sections

How can I avoid and deal with Spam Emails?
How do I access email on my phone?
I'm missing some emails. Where are they?
Useful Resources